Thursday, July 5th, 2007
Nothing drives me more batty than when I want to contact someone at a company, and it keeps sending me to some crappy set of FAQs that I know will not answer my question or concern. I am sure you have been there.
Geni has a nice solution. It appears to let you go right to a contact form that hopefully gets to a live person. However, as it watches your message it gives you pointers to potential solutions. The devil is in the details of how well it does the matches, but it is definitely a nice idea that can help you find your answer quickly, instead of focusing on how NOT to have you contact them at all costs.
Posted by Dion Almaer at 6:54 am