Monday, March 5th, 2007
When I went to United to look for some tickets I had a pleasant surprise. Normally I curse the website, as I do with most of the airline sites.
We are used to some nice usable websites these days. We have rich date pickers and the like. The airlines often have us in old-school land, opening up a new window to select a date and erroring out often.
United has cleaned up its act, giving a more clean looking site and experience.
The search has a nice inline date picker that is fast. I expected that clicking on one-way and other types would change the forms on the fly, so it was a bit surprising to have to req/resp wait.
The results were simple to use, and selecting different flights dynamically changed the page with new costs and highlighting. A floating div with the cost information staying put at the top right of the page.
All in all a nice simple experience. This isn’t a Kayak or a Farecast, but for the old school airlines it is a lot better.
Then again, their session management easily broke with the back/forward buttons, giving me fun “NA_error.system.missingSessionAttribute” error messages.
Posted by Dion Almaer at 10:20 pm